Home FCA Handbook CONRED CONRED 6 CONRED 6 Annex 10 Acknowledgement of challenge to provisional redress decisions
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CONRED 6 Annex 10 Acknowledgement of challenge to provisional redress decisions

31/03/2026R

This annex belongs to CONRED 6.2.16R(4)(a), CONRED 6.3.27R(4)(a) and CONRED 6.4.37R(4)(a). The communication must include the following information: 

  1. (1) a statement acknowledging that the consumer disagrees with the provisional redress decision;
  2. (2) an invitation for the consumer to provide further details of their objection, including any supporting evidence supporting the objection, within 1 month of the date of this acknowledgment;
  3. (3) a summary of the evidence the lender relied on in reaching the provisional redress decision, sufficient to enable the consumer to understand and challenge that decision;
  4. (4) a statement that, if the consumer provides a formal objection within 1 month of the date of this acknowledgment, the lender will consider that objection within 2 months of receiving it and send the consumer a redress determination or a further provisional decision; and
  5. (5) a statement that, if the consumer provides no formal objection within 1 month of the date of this acknowledgment, the lender will proceed to issue a redress determination unless an exceptional circumstance apply.